Privacy Policy

At Sanghvi InfoNet Private Limited, we are committed to protecting the personal information you may share while accessing our website, www.sanghviinfo.com, across both desktop and mobile platforms. This Privacy Policy is designed to help you feel confident about the security and confidentiality of your personal data.

Note: Submitting your contact details on the site does not obligate us to respond.

• “You” refers to any user of the Website
• “We / Us / Our” refers to Sanghvi InfoNet Private Limited
• “Users” refers to individuals collectively or individually interacting with the Website

This website is not intended for individuals under the age of 13. We do not knowingly collect personal data from children or direct our services and promotions to them.

We collect two types of data:

• Information You Provide Voluntarily
• Information Collected Automatically

You may be asked to provide:

• Name, email, mailing address, phone number, fax, and credit card details
• Information about others for account/service management

• IP address, browser type, OS, device model, unique IDs
• Pages visited, interactions with content, location data

For more, refer to our Cookies Policy

• Deliver and manage services
• Respond to service requests
• Inform about relevant products/services
• Enforce legal terms
• Provide technical support
• Prevent fraud or illegal activity
• Conduct analytics and research (depersonalized)
• Fulfill legal obligations
• Send newsletters and promotional content

• Cookies: Small text files to enhance user experience. Manage preferences via browser.
• Web Beacons: Code snippets for monitoring content or email engagement

We maintain physical, electronic, and administrative safeguards to protect your data.

• Verified service providers
• Legal authorities (as required)
• Partners during business transitions
• Affiliates for service and marketing

Our site may link to third-party platforms like Facebook or LinkedIn, which operate under separate policies.

This policy is governed by Indian Law and subject to the jurisdiction of New Delhi courts.

We may update this Privacy Policy periodically. Continued use of our website implies acceptance of the latest version.

• The following Terms and Conditions, alongside those outlined in the Customer Application Form (CAF) and associated invoices, govern the provision of services by Sanghvi InfoNet Private Limited (SIPL). By subscribing to SIPL’s services, you (“Subscriber”) agree to adhere to these terms.

• SIPL reserves the right to amend this agreement—including operating rules, service plans, pricing structures, and usage guidelines—at any time, without prior notice.
• Subscribers are solely responsible for reviewing the updated Terms and Conditions as published on the official SIPL website

• “Subscriber” or “Customer”: Any individual or entity utilizing SIPL services. This includes persons, partnerships, companies, societies, and other juridical entities.
• “Service(s)”: All SIPL services provided, supported, or promoted. For Subscribers, this refers specifically to the wired internet service availed.

• Subscribers must provide accurate and complete registration details (name, address, contact info, etc.).
• Changes to this data must be updated promptly. Failure to do so may result in service termination without refund.

• All service charges are payable in advance and non-refundable.
• Applicable taxes, duties, or levies are the responsibility of the Subscriber.
• SIPL and its Local Cable Operators (LCOs) may bundle services (such as OTT platforms) with internet offerings. However, SIPL is only responsible for its core wired internet service.

• SIPL endeavors to maintain optimal uptime using best-effort practices.
• SIPL is not liable for outages caused by Force Majeure—including but not limited to: natural disasters, wars, civil unrest, strikes, epidemics, third-party failures, or other uncontrollable events.

• SIPL shall not be held responsible for any direct or indirect losses, including emotional distress, arising from service interruptions or technical issues.
• Subscribers acknowledge that service reliability is subject to multiple variables beyond SIPL’s control and agree to a best-effort service level.

• Internet performance may vary due to:
• Number and type of connected devices
• Customer hardware (routers, switches, cables)
• Software issues or bugs
• Server and domain traffic congestion
• Peak usage periods
• External network interconnectivity

• The SIPL provides wired and wireless internet connectivity services only, the data speed is subject to the Customer Premises Equipment (CPE) chosen by the customer. Customers are free to set up their CPE according to their preferences. If SIPL may offer any 3rd party CPE, either right to use or at a cost, it does not guarantee the quality of the equipment.
• SIPL shall not be responsible for any loss or damage resulting from the use of any third-party software or hardware optionally provided to enhance user experience. Any support required must be obtained from the respective software vendors/companies. Customers have the freedom to choose whether or not to use such software or hardware including Modem router Etc. SIPL will be responsible only for carrying data packets through wired connection and is not responsible for its nature or content. The liability of SIPL is limited to the core wired internet service rendered by SIPL and SIPL shall not be liable for any acts or deeds of the Subscriber outside the scope of this service.
• The customer shall not engage in any actions detrimental to SIPL’s interests. The subscriber shall fully defend, indemnify and hold SIPL, its employees, directors, officers, agents, partners, affiliates, and their successors and assignees from and against any liabilities, damages, losses costs and expenses, including attorney’s fees, caused by or arising out or claims based upon his/her use of SIPL services, including any claim of libel, defamation, violation of rights or privacy, loss or service, loss of profit, loss of opportunity, loss of business, loss of revenue, wasted costs, indirect, incidental, special or consequential loss arising out of or in any way connected with the use of SIPL services and any other indirect or consequential loss howsoever arising.
• SIPL or its assignees reserve the right to inspect the Subscriber’s premises at all times to ensure that the subscribers adhere to the terms of service. If the Subscribers is found in default in complying with the said terms of service, SIPL reserves the right to terminate the services immediately and shall not be liable for any refund or compensation thereafter.
• SIPL reserves the right to terminate the services for the. Non-compliance with regulations and T&C, Non-feasibility of the location, Lack of network capacity, Non-availability of LCO in the location, or any issues out of the control of SIPL. For which the SIPL will provide 10 days prior email notice to the subscriber. Apart from that both SIPL and its subscribers shall have the right to terminate the service by 30 days prior email notice without assigning any reason for such termination. The subscriber shall send such notices or objections to contact@sanghviinfo.com. Further, SIPL reserves the right to accept or reject any customer application forum without citing any reason for the same.
• The SIPL provides its service on an “as is and available” basis. SIPL, its employees, agents suppliers vendors, and distributors make no warranty of any kind, either expressed or implied unless explicitly granted to the Subscriber by way of service level agreements regarding the quality accuracy or validity of the data and/or information available on its systems or residing on or passing through its interconnecting networks or that the service will be uninterrupted or error-free. SIPL expressly excludes any implied warranty of merchantability or fitness and any service guarantees granted to the Subscriber shall be limited for the cause and period of such agreement.
• The ‘network’ or ‘network components’ use by SIPL to render the SIPL Services, including but not limited to cables, switches and un-interrupted power supply, ONUs deployed by or on behalf of SIPL is the exclusive property of SIPL the Subscriber shall not remove/re-locate the same without prior written consent from SIPL. Any attempt to violate or violation of the same shall be deemed as a wilful attempt to destroy SIPL property and the subscriber shall be liable to be dealt with by the prevailing laws.
• The customer is free to use their equipment at their premises compatible with SIPL services. Customers are required to return the CPE to SIPL or assignee within 30 days of service inactivation, without any defaults, if the CPE is provided on a “right to use” basis.
• SIPL reserves the right to control/monitor the functionality of the device provided to the Subscriber (if any), from its end during the service period. To provide speed of connection of service(s) or otherwise, SIPL reserves the right to upgrade the service(s), without prior intimation to the Subscriber as long as tariff remains unchanged for the service. The Services may be suspended in whole or in part at any time without notice to the Subscribers if the network requires urgent modification, maintenance, or under the instruction issued by competent authorities. SIPL shall make all responsible efforts to minimize the frequency and duration of such events.
• The SIPL provides broadband connectivity to a single PC connection or a household unit. The household broadband service is exclusively for the consumption of the subscribers of the service. The Subscriber re-distribution or sharing of the service for commercial intent is not permissible unless explicitly authorized in writing by SIPL. SIPL reserves the right to inspect the Subscriber’s premises and disconnect the service without prior intimation, if the illegal usage is found to violate the terms and conditions of the subscription, the Subscriber’s account shall be closed and the balance of the amount remaining to the credit the Subscriber’s account shall not be refunded.

It shall be the duty of the Subscriber to protect and keep the password protected, safe and secured. Online requests made by any Subscriber shall be treated equivalent to the physical form of the application and SIPL shall not be liable for any unauthorized online requests made by the subscriber. SIPL shall be responsible for payments only for transactions completed under its invoices accessible at https://sanghviinfo.com/Customer, unless explicitly stated otherwise

• A month is defined as 30 days.
• Minimum speeds are guaranteed access speed up to the gateway.
• Day checkout time is 00.00 hrs midnight.
• Day means calendar day.
• Charges for static IP addresses are calculated additional if any.
• All services are prepaid except explicitly provided.
• The base package is a combination of service parameters which are “Port Speed” and “Service(s)”.
• Base package re-definition is possible after the expiry of the validity period of the current package. Change in the base plan before the expiry of the validity period will invite a fee of Rs. 50/- (excluding taxes) per such transaction. The then-current tariff for Port Speed and service(s) shall apply for the re-defined base package. The subscribers can renew and upgrade their existing plan using the online portal provided by the company.
• Money Validity: For deactivated account, which might have certain un-spent balance, the account balance shall continue to be available for 3 months from the date of expiry of the subscription. If the user account is re-activated within 3 months from the expiry of subscription, the previous un-spent account balance remains available. After 3 months from the expiry of subscription, the user account shall be treated as “expired” and any un-spent account balance shall not be refundable
• Tariff plan for each service is published on the SIPL website https://sanghviinfo.com and it will be modified or replaced time to time
• The subscriber is required to ensure that IP Telephony is used as permitted by Govt. of India, Ministry of Communications and Information Technology.
• Internet Telephony is a service to process and carry voice signals offered through public Internet by the use of Personal Computers (PCs) or IP based Customer Premises Equipment (CPE) connecting the following:-

• (i) PC to PC; Within or outside India

• (ii) PC in India to Telephone outside India

• (iii) IP based H.323/SIP terminals connected directly to ISP Nodes to similar terminals; within or outside India.

• Except whatever is described above, no other form of Internet Telephony is permitted.

• Translation of E.164 number/private number to IP address allotted to any device and vice versa, to show compliance with IANA numbering scheme is not permitted.

• The Customer is required to fully comply with the provisions of Indian Telegraph Act 1885, Indian Wireless Telegraphy Act 1933 and Telecom Regulatory Authority of India Act 1997 as modified or replaced from time to time.

• The SIPL shall have the right to disconnect the DID services if it is inactive/unused for more than 90 days. The service will be reactivated on the Customer’s request within 90 days of disconnection. The DID number will be seized and reallocated after 90 days of disconnection.

• For an ILL customer, he shall maintain the usage of IP addresses / Network Address Translation(NAT) Syslog for a minimum period of 2 years. The SIPL shall have the right to inspect the premises of ask for reports to the legal compliance.

• For normal complaints and direct support, Customers may contact the Local Cable Operator in their area for any support. The Local Cable Operator shall have the duty to assist the customer in case of any Network issue on his premises. The Customer also can contact the customer care number for remote support.
• The Customer can also raise their complaint in the portal https://sanghviinfo.com/contact or submit the issues as per the escalation matrix provided in therein. If required. SIPL Customer Support team will call back the Customer and resolve the issues within a period of a maximum 72 Hrs.
• In case of technical complaints, Customer Care shall forward the complaints to the local operator to get the complaints resolved. In case of other complaints, Customer Care shall adopt the necessary steps in resolving such complaints.
• On getting the complaints our redressal team shall contact you within a reasonable time. If the call for resolution of the issue, is left unattended by the subscriber/customer for three successive times or if the Customer reschedules the visit or calls back for more than 3 attempts, then the ticket will be nullified and the dispute shall be deemed to be resolved.
• If the customer issues continue or are not satisfied even after 3 days of raising tickets, the customer shall prefer the appeal to the appellate authority by mail to appellateauthority@sanghviinfo.com or by contacting the authority as per the details provided on the website. Such appeal shall refer to the ticket number issued by SIPL customer care. If no appeal is preferred the issues shall deemed to be resolved and will be closed.
• Apart from these escalations, the customer may opt for an additional redressal mechanism established by SIPL under the mediation program. To opt for the same the customer shall send an e-mail in the prescribed format provided hereunder, stating the issue along with substantiating proof thereof, to contact@sanghviinfo.com and/or to the address: Sanghvi InfoNet Private limited, #907, Pinnacle Business park, Prahlad Nagar, Ahmedabad. On getting the mediation request SIPL shall allocate an officer for dispute resolution by mediation.